Where to retrieve the logs ? (1st Level)
Where to retrieve the logs ?
Content by: Bastien Bommelaer
Approved by: Antoine Forest
Last update: 23/10/2024
SIRIOS
- To retrieve the SIRIOS software logs go in "C:\Users\XXXX\AppData\Local\DWIO\logs".
- Type " %localappdata%\DWIO\logs " in the Windows explorer window to go directly in the right folder.
- To retrieve the Scankit logs, you can use the shortcut (ScanKitslogs.Ink) present in the folder %localappdata%\DWIO\logs.
- FYI: ScanKitslogs.Ink => C:\Users\SIRIOS\AppData\Local\DWIO\IOScans\WorkingDir\log
Virtuo VIVO
- Go to C:\Users\DWOS\AppData\Local\DWIO\logs (write %localappdata% to go on C:\Users\DWOS\AppData\Local\)
- OR
- In the VIVO, log as Admin
- Open Settings
Click 6 times under System Update
Click on Send Logs. They will be sent to Support Team directly.
You can inform the support team that you did it if you email them.
DWOS / CARES
CAD:
- Go to D:\Dental-WingsCAD\DWData\release\logs or
- D:\Straumann\Cares\DWData\release\logs
- The logs are also included in the Support Order
Updater : C:\ProgramData\Straumann (or Dental Wings)\Cares Updater\logs => %programdata%
EASYMODE
- Go to C:\Users\DWOS\AppData\Local\DWEM\logs (write %localappdata% to go on C:\Users\DWOS\AppData\Local\)
OR
- The logs are included in the Support Order
Nova
- CAD:
- C (or D): ProgramData\Straumann\Cares Visual Easy\Default\logs
- C (or D): ProgramData\Straumann\Easy\Default\logs
- Updater:
- C:\ProgramData\Dental Wings\DWOS Easy Updater\logs => (write %programdata% to go on C:\ProgramData\)
- C:\ProgramData\Straumann\DWOS Easy Updater\logs => (write %programdata% to go on C:\ProgramData\)
CHAIRSIDE
- %localappdata%\DWCW\logs