DWCS - How to Export a Support Order

Available tools since the release Chairside 3.2

The below tool is very helpful - even for BETA TESTER.

The following steps are required to export a project for upload: 

• Open the "Support Mode" with CTRL+ALT+s
  
• Then in the "Cases" click on the corresponding order and select "Export Case"
  
• Select Export Support Case
  
• Choose Export Folder
  
• The windows file explorer should open automatically in the right folder with the zip file highlighted.
  
• Send the Zip file to the support
• The ZIP file password-protected. To open its content, please enter the password:
  oursupportisawesome

Attention: After saving the file, close the support mode again at the customer, by closing and reopening the CAD station.