Virtuo Vivo - Where to retrieve the logs ? (1st Level)

Content by: Bastien Bommelaer
Approved by: Antoine Forest 
Last update: 10/02/2022

Virtuo VIVO

• Go to C:\Users\DWOS\AppData\Local\DWIO\logs      (write %localappdata% to go on C:\Users\DWOS\AppData\Local\)
• Or we can access this folder easily by going to Disk (C:\) , DWIO.Tools, DWOS Support, Data, Logs
• OR

1. In the VIVO, log as Admin
2. Open Settings
3. Click 6 times under System Update

   

4. Click on Send Logs. They will be sent to Support Team directly.
   You can inform the support team that you did it if you email them.  
   

DWOS / CARES

CAD:

•  Go to D:\Dental-WingsCAD\DWData\release\logs
  or 
• D:\Straumann\Cares\DWData\release\logs
• The logs are also included in the Support Order

Updater : C:\ProgramData\Straumann (or Dental Wings)\Cares Updater\logs =>  %programdata% 

EASYMODE

• Go to C:\Users\DWOS\AppData\Local\DWEM\logs (write %localappdata% to go on C:\Users\DWOS\AppData\Local\)
  

OR

• The logs are included in the Support Order

EASY

• CAD:
  • C (or D): ProgramData\Straumann\Cares Visual Easy\Default\logs
  • C (or D): ProgramData\Straumann\Easy\Default\logs
• Updater:
  • C:\ProgramData\Dental Wings\DWOS Easy Updater\logs => (write %programdata% to go on C:\ProgramData\)
  • C:\ProgramData\Straumann\DWOS Easy Updater\logs => (write %programdata% to go on C:\ProgramData\)

CHAIRSIDE

• %localappdata%\DWCW\logs