Virtuo Vivo - Clinical Troubleshooting

Double Surface

For any complaint relative to Double Surface, make sure to perform an Integrity Check by following the steps of the IFU: https://ifu.dentalwings.com/ifu/vivo/STS75-2563%2029-0100%20Dental%20Wings%20IO%20IFU%20(v4.4)%20(ID%2020284).pdf (page 37)

If the Integrity Check fails, please refer to https://dwos.helpscoutdocs.com/article/1082-virtuo-vivo-hardware-software-troubleshooting

If the Integrity Check passes successfully, continue the following recommendation:

-> This may occur because of an inadequate environment

✅How to fix:

• Make sure there is no blood
• Make sure there is no saliva
• Make sure the sleeve is cleaned (free of smudges/oily fingerprints)
• Make sure there are no obstacles (tongue, mirror, gloves ....)

-> This may occur because of an inadequate scanning technique

✅How to fix:

• Start over. A fresh start is often the best way to get data
• Use the cleaning tools to delete double surfaces, then rescan with the proper scanning technique

Distorted arch

For any complaint relative to a Distorted arch, make sure to perform an Integrity Check by following the steps of the IFU: https://ifu.dentalwings.com/ifu/vivo/STS75-2563%2029-0100%20Dental%20Wings%20IO%20IFU%20(v4.4)%20(ID%2020284).pdf (page 37)

If the Integrity Check fails, please refer to https://dwos.helpscoutdocs.com/article/1082-virtuo-vivo-hardware-software-troubleshooting

If the Integrity Check passes successfully, continue the following recommendation:

-> This may occur because of an inadequate scanning technique

✅How to fix:

• Start over

Extra Data

For any complaint relative to Extra Data, make sure to perform an Integrity Check by following the steps of the IFU: https://ifu.dentalwings.com/ifu/vivo/STS75-2563%2029-0100%20Dental%20Wings%20IO%20IFU%20(v4.4)%20(ID%2020284).pdf (page 37)

If the Integrity Check fails, please refer to https://dwos.helpscoutdocs.com/article/1082-virtuo-vivo-hardware-software-troubleshooting

If the Integrity Check passes successfully, continue the following recommendation:

-> This may occur because it is sometimes difficult to scan a patient without acquiring data from obstacles (tongue, mirror, gloves ....)

✅How to fix:

• Use the Cleaning tool to keep only the necessary data

Holes in the scan

For any complaint relative to Holes in the scan, make sure to perform an Integrity Check by following the steps of the IFU: https://ifu.dentalwings.com/ifu/vivo/STS75-2563%2029-0100%20Dental%20Wings%20IO%20IFU%20(v4.4)%20(ID%2020284).pdf (page 37)

If the Integrity Check fails, please refer to https://dwos.helpscoutdocs.com/article/1082-virtuo-vivo-hardware-software-troubleshooting

If the Integrity Check passes successfully, continue the following recommendation:

-> Hard-to-reach areas: Interproximal surfaces of the prep or the adjacent teeth can be harder to acquire

✅How to fix:

• For reflective or hard-to-reach areas, tilt the handpiece and try different angles and distances (up to 10mm)
• Alternate between buccal and lingual to find the best scanning angle

Occlusion is bad / Alignment is incorrect

For any complaint relative to Bad or incorrect occlusion, make sure to perform an Integrity Check by following the steps of the IFU: https://ifu.dentalwings.com/ifu/vivo/STS75-2563%2029-0100%20Dental%20Wings%20IO%20IFU%20(v4.4)%20(ID%2020284).pdf (page 37)

If the Integrity Check fails, please refer to https://dwos.helpscoutdocs.com/article/1082-virtuo-vivo-hardware-software-troubleshooting

If the Integrity Check passes successfully, continue the following recommendation:

-> This may occur because there are distortions, double-surface, extra data, holes

✅How to fix:

• Refer to the right section above

Scan data disappears

For any complaint relative to "Scan data disappears", make sure to perform an Integrity Check by following the steps of the IFU: https://ifu.dentalwings.com/ifu/vivo/STS75-2563%2029-0100%20Dental%20Wings%20IO%20IFU%20(v4.4)%20(ID%2020284).pdf (page 37)

If the Integrity Check fails, please refer to https://dwos.helpscoutdocs.com/article/1082-virtuo-vivo-hardware-software-troubleshooting

If the Integrity Check passes successfully, continue the following recommendation:

-> This may occur when you scan an arch and then move directly to the next arch or bite. Raw scan data only becomes visible after post-processing.

✅How to fix:

• After the initial scan, click Next to proceed to post-processing and see the final scan data.

Loss of Focus or Slow scanning

For any complaint relative to the loss of Focus or Slow scanning, make sure to perform an Integrity Check by following the steps of the IFU: https://ifu.dentalwings.com/ifu/vivo/STS75-2563%2029-0100%20Dental%20Wings%20IO%20IFU%20(v4.4)%20(ID%2020284).pdf (page 37)

If the Integrity Check fails, please refer to https://dwos.helpscoutdocs.com/article/1082-virtuo-vivo-hardware-software-troubleshooting

If the Integrity Check passes successfully, continue the following recommendation:

-> This may occur when scanning distance is not respected

✅How to fix:

To improve scan speed, scan close to the target, at no more than 10mm. It makes it easier for the system to quickly capture data required from the start position.

-> This may occur when the external environment is too bright

Chair lights, ceiling lights, and windows next to the chair reflect from the tooth surface, creating interferences that slow down the scanning process or dazzle the camera causing a loss of focus.

✅How to fix:

• Direct light such as chair light, head-mounted light, ceiling light, and all external lights above the patient’s head should be avoided and turned off and curtains on windows should be closed.

-> This may occur because the sleeve is dirty

✅How to fix:

• Make sure the sleeve has no saliva, no blood, no condensation, free of smudges/oily fingerprints.

-> This may occur because the sleeve is no longer usable

Sleeves are consumables, they are rated to be good for up to 250 uses. After that, older sleeves can have a bad impact on accuracy and quality, therefore they need to be replaced.

We strongly recommend keeping a record of the cycles using our Virtuo Vivo - Tracking Sheet for Sleeve Cycles We are confident that once these elements are controlled, you will have a better experience and results using our product.

Trouble scanning metal (metallic crown, post and core)

For any complaint relative to Trouble scanning metal, make sure to perform an Integrity Check by following the steps of the IFU: https://ifu.dentalwings.com/ifu/vivo/STS75-2563%2029-0100%20Dental%20Wings%20IO%20IFU%20(v4.4)%20(ID%2020284).pdf (page 37)

If the Integrity Check fails, please refer to https://dwos.helpscoutdocs.com/article/1082-virtuo-vivo-hardware-software-troubleshooting

If the Integrity Check passes successfully, continue the following recommendation:

-> Metallic parts reflect the light preventing the scanner from working properly

✅How to fix:

• Enable the tool "Shine Control"

STMN implant validation failure

✅How to fix:

• Make sure it is a Straumann Portfolio scanbody
• Make sure you thoroughly scan the entire surface
• Make sure there is no artifact on the top of the scanbody, if any, rescan
• Tap perpendicularly on the top flat surface of the scanbody to identify it in the 3D view

The cases have no patient name

-> By default to ensure data protection, the patient's name is anonymized.

How to fix:

• Modify the setting

https://dwos.helpscoutdocs.com/article/971-virtuo-vivo-settings-patient-data-anonymization

It is only possible to export .Xorder files

-> By default with a fresh install, Xorder is the output format

✅How to fix:

• Modify the output format as required

https://dwos.helpscoutdocs.com/article/811-virtuo-vivo-local-export-preferences

Inverted scans / want to swap arches

-> This may occur because the dentist has made a mistake in following the scanning steps.

✅How to fix :

• Only the Upper and Lower can be swaped in the Bite step

  

• For the other arches, start over