NOVA - How to export the Support Case

The following steps are required to export a project for upload: 

1. Open the "Support Mode" with CTRL+ALT+S
   
   
   
2. Open "Cases"
   
3. Right-click on the corresponding order and select "Export Case"

4. 

   Then select "Export Support Case"

   
   

5. and choose the export folder
   

   

 

6. You find the exported project as a zip file- see the below example. 

   

The ZIP file is password-protected. To open its content: Please enter the password  oursupportisawesome

Copy the zip file to your computer and send it to 2nd Level Support when required by WeTransfert, FromSmash, or SharePoint.

Attention: After saving the file, close the support mode at the customer, by clicking on CTRL+ALT+S again