DWOS/CARES - Nesting Issues - Which files provide to DW Support

The following files are required to help the customer and find a solution as efficiently as possible.

1. FULL MONITOR SCREENSHOT OF DWOS/CARES NESTING Station
2. Support Order
3. the lastest NcCreator folder
4. Teamviewer Credentials

• TAKE a Full-Page Screenshot of the Nesting Station TAB

  why?

 A full-page screenshot provides DW Support with all the necessary information needed: milling machine, blanks, materials, and error message.

Example:

• Support Order

Follow the steps here to retrieve the Support Order: How to Export a Support Order

NcCreator folder
It gives information regarding the milling strategy.

Where to find the NcCreator file: 

Go to ClientTemp folder
DWOS Software (blue) : D:\DWClientTmp
Cares Visual (green) : D:\STMNClientTmp

Sort the files by date
Retrieve the last NcCreator folder

Example:

• Teamviewer Credential
  Don't forget that DW support is maybe on another Time Zone.
  
  So, please ask your customer to let the scanner/computer turned on during the night. 

As the Support Order and the NcCreator are large, feel free to use https://wetransfer.com/ or https://fromsmash.com/ to send us the files.