Virtuo Vivo - How to avoid ClearCorrect Case rejection

Content by: Adrien Crouzet

Last update: 08/18/2023

When you create a ClearCorrect case, in order to avoid rejection, you need to double-check your scans before submitting them . Always review your scans in monochrome, defaults are easier to spot.

1-Scan Quality

-Holes in the Scan:

Be sure that your upper and lower don’t have holes.

-Double Surfaces:

Look for double surfaces, if there are any, please rescan the arch.

-Distortion:

There is one type of double surface that can indicate that there is an arch distortion. if you notice it on your scan, you need to rescan the arch.

-Artifacts:

The scans should be free of artifacts.

-Extra Data:

If there is extra data, clean the scans properly.

2-Scan Quantity

To prevent aligners from flaring at the edges, always capture at least 3-5 mm of gingiva in the scan.

If you don't have enough gingiva like the image below, your case will be rejected.